verunali™ · Customer Care
Contact Us
Need a hand with your leatherworking tools or an existing order? We're happy to help. Reach out to our customer care team for assistance with products, shipping, tracking, returns, refunds, payments, privacy concerns or other questions about shopping with verunali™.
GET IN TOUCH
We'd Love to Hear from You
Choose the contact option below that works best for you, and let us know how we can assist.
Email Support
For product questions, order assistance and other customer service matters, send our team an email.
service@verunali.comCustomer Service Phone
Prefer to speak with our team? You can use the contact number below during customer service hours.
+86 175 2025 5060Service Hours
Monday–Friday
9:00 AM–6:00 PM PST
Please contact us during the hours listed above.
ORDER ASSISTANCE
Need Help with an Existing Order?
To help us locate your purchase and understand your request, please include the following information when contacting us about an existing order:
- Your order number
- The email address used when placing the order
- A brief explanation of your question or concern
A little detail goes a long way! Providing this information helps our team review your inquiry more efficiently.
PRODUCT CARE & RESOLUTION
Something Not Quite Right?
We want you to receive the items you ordered in the condition described. If your purchase arrives damaged, defective, incorrect, incomplete or materially different from its product description, please contact our customer service team as soon as reasonably possible.
Information to Include
- Your order number
- A clear description of the problem
- Photographs or videos showing the issue, where relevant
Once we have reviewed the circumstances and the information provided, we'll work with you on an appropriate resolution. Depending on the issue and applicable policy, this may include a replacement, refund, return arrangement or another reasonable solution.
🔎 Clear information and supporting images help us assess the situation and determine the appropriate next steps.
RETURNS & AUTHORIZATION
Planning to Return an Item?
Before sending any merchandise back, please get in touch with our customer support team. We'll review your return request and, if the return is eligible and approved, provide the appropriate return warehouse address along with instructions for sending the item back.
IMPORTANT REMINDER
Please do not send returned merchandise to the company's registered business address unless our team specifically instructs you to do so.
Return shipments must follow the instructions provided for your approved request. Contacting us beforehand helps ensure that your return is directed to the correct location and handled through the appropriate process.
Email Us About a ReturnWE'RE HERE TO HELP
Let's Find the Right Next Step
Whether you need product information, an order update or guidance on a return, verunali™ customer care is here to help with your store-related questions. Send us the relevant details, and our team will review your inquiry.
Contact Customer SupportEmail: service@verunali.com