Shipping Policy

verunali™ · Delivery Information

Shipping Policy

From order preparation to the arrival of your leatherworking tools, here's what to expect. This policy explains our processing schedule, estimated U.S. shipping time, shipping charges, tracking updates and the steps available if a delivery concern arises.

ORDER PREPARATION

2–4 Days

Business days after payment confirmation

PEAK PERIODS

Up to 5 Days

Business days for busy periods

U.S. TRANSIT

10–15 Days

Business days after dispatch

SHIPPING COST

At Checkout

Displayed before payment

Processing and transit are separate periods. Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

BEFORE YOUR ORDER SHIPS

Understanding the Delivery Process

Every order goes through preparation before it enters carrier transit. The sections below explain how processing time, delivery estimates, shipping charges and tracking work, along with what you can do if your shipment needs attention.

01 / ORDER PREPARATION

How Long Does Processing Take?

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional events or periods of unusually high order volume, preparation may take up to 5 business days.

Please remember that order processing is separate from carrier transit time. The estimated shipping period begins after the order has been dispatched, not when the order is first placed.

02 / DELIVERY ESTIMATES

Estimated Shipping Time to the United States

STANDARD TRANSIT

10–15

Business days after dispatch

For supported destinations in the United States, estimated carrier transit for standard shipping is generally 10–15 business days after dispatch.

Actual delivery may be affected by carrier disruptions, severe weather, holidays, customs procedures where applicable, remote destinations and other circumstances outside our reasonable control.

A helpful reminder: The stated transit period is an estimate, not a guaranteed delivery date. Please allow for both order preparation and carrier transit when planning your purchase.

03 / SHIPPING COSTS

What Will Shipping Cost?

Available shipping methods and applicable charges are calculated and displayed during checkout according to the delivery destination and the shipping options available for your order.

You can review the applicable shipping amount before submitting payment. Please check the selected delivery option and the final order total before completing your purchase.

04 / FULFILLMENT

Where Are Orders Dispatched From?

Depending on inventory availability, product location and delivery destination, orders may be fulfilled through our facilities or designated fulfillment partners.

As a result, the physical origin of a shipment may differ from our registered business address. The dispatch location is determined by the fulfillment arrangements applicable to the order.

05 / TRACKING UPDATES

Following Your Shipment

Once an order has been dispatched and tracking information becomes available, shipping or tracking details will normally be sent to the email address provided during checkout.

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Check Your Email

Look for shipment notifications in your inbox and check your spam or junk folder if needed.

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Allow for Initial Scans

After a shipping label is created, the tracking system may need additional time before the carrier's first movement appears.

06 / ADDRESS CHANGES

Need to Correct a Shipping Address?

Please review your delivery address carefully before submitting your order. If you notice an error after placing your order, contact customer support as soon as possible.

Email service@verunali.com with your order number and the corrected delivery information.

We will make a reasonable effort to assist before fulfillment or shipment begins. However, an address change cannot be guaranteed once order processing has progressed or the parcel has entered the shipping network.

07 / SHIPPING DELAYS

When Tracking Stops Moving

If tracking has not updated for an extended period or your shipment appears significantly delayed, please contact customer support with your order number.

We will review the available shipping information and, where appropriate, investigate the matter with the relevant carrier or fulfillment provider.

Ask About a Shipping Delay

08 / POSSIBLY LOST SHIPMENTS

What If a Package Appears to Be Lost?

If a shipment appears to have been lost in transit, contact us with your order number and available tracking information so we can review the circumstances.

Where applicable, we will work toward a reasonable resolution based on the circumstances. This may include a replacement, refund, reshipment or another appropriate solution, depending on the outcome of the review.

09 / DELIVERY CONFIRMATION

Tracking Says “Delivered,” but Nothing Arrived?

If the tracking page indicates that your parcel was delivered but you cannot locate it, consider checking the following locations and contacts first:

Your porch, mailbox or usual delivery area

Building reception or designated parcel room

Household members, neighbors or the carrier, where appropriate

If the parcel remains missing after these checks, contact customer support with your order number. A “Delivered” tracking status does not automatically prevent us from reviewing your delivery concern.

10 / ORDER CONDITION

Damaged, Defective, Incorrect or Incomplete Items

If your order arrives damaged, defective, incorrect, incomplete or materially different from its product description, please contact us promptly so we can review the issue.

What to Send Our Team

Your order number
A clear description of the problem
Photographs or videos showing the issue, where relevant

After reviewing the circumstances and the information provided, we will offer an appropriate resolution. Depending on the issue, this may include a replacement, refund, return arrangement or another reasonable solution.

NEED DELIVERY ASSISTANCE?