verunali™ · RETURNS & REFUNDS
Return & Refund Policy
We want you to feel confident when shopping for your leathercraft tools. This policy explains when a return is eligible, who pays the return shipping costs, how original delivery charges are handled, and when you can expect an approved refund.
verunali.com
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RETURN WINDOW
30 Days
After confirmed delivery
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REFUND PROCESSING
5–10 Days
Business days after inspection
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RETURN ADDRESS
After Approval
Instructions provided by support
BEFORE YOU START
A Clear Guide to Returns
Eligible products may generally be returned within 30 calendar days after confirmed delivery. To begin, contact our customer support team before sending any merchandise back.
The refund amount depends on the reason for the return, the items being returned, the discounts applied to the original purchase and the shipping charges involved. The sections below explain how these amounts are handled.
01 / RETURN ELIGIBILITY
Which Items Can Be Returned?
For a standard preference-based return, the product should generally meet the following conditions:
- The return request is submitted within 30 calendar days after confirmed delivery.
- The item is unused and remains in its original condition.
- Original parts and accessories are included.
- Original packaging is included where reasonably possible.
- Valid proof of purchase or relevant order information is available.
These general conditions do not limit remedies available for damaged, defective, incorrect or materially misdescribed products under applicable law.
02 / HOW TO REQUEST A RETURN
Start Your Return Request
Email our customer support team before shipping the product. Please include the following details so we can review your request efficiently.
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Order Number
Identify the purchase associated with your request.
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Item and Reason
Name the product and explain why you wish to return it.
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Supporting Evidence
Include photographs or videos when relevant to the issue.
After reviewing an eligible request, customer support will provide the applicable return instructions and warehouse address.
03 / RETURN DESTINATION
Where to Send Your Return
PLEASE WAIT FOR INSTRUCTIONS
Do not send merchandise to the registered business address unless specifically instructed.
Once your request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and shipping instructions.
04 / RETURN SHIPPING COSTS
Who Pays for Return Shipping?
Return shipping responsibilities depend on why the product is being returned. We distinguish between preference-based returns and confirmed product or fulfillment problems.
CHANGE OF MIND
Preference-Based Returns
If you return an eligible item because of a change of mind, personal preference or another reason unrelated to a product or fulfillment problem, you are generally responsible for the return shipping costs.
CONFIRMED PRODUCT ISSUE
Errors or Defects
If a confirmed defect, incorrect item, missing item or material description discrepancy is attributable to the product or our fulfillment process, we will provide an appropriate remedy without requiring you to bear reasonable additional costs caused by that error.
Please contact us before arranging a return for a product issue. We will review the circumstances and explain the appropriate return or reimbursement arrangement.
05 / ORIGINAL SHIPPING CHARGES
Will the Original Delivery Fee Be Refunded?
The original shipping fee is the delivery charge paid when the order was first placed. Its treatment depends on the reason for the return and whether the entire order or only selected items are being returned.
A. Change of Mind — Full Order Return
If you return the entire order for personal preference or another reason unrelated to a product or fulfillment problem, the original shipping fee is not refunded. You are also responsible for the return shipping cost.
B. Change of Mind — Partial Return
If you return only some items and keep the rest of the order, the original shipping fee is not refunded. The refund covers the returned items' actual purchase price after applicable discounts, plus applicable refundable taxes. Return shipping costs are generally your responsibility.
C. Confirmed Product or Fulfillment Problem — Full Order Return
If a confirmed product or fulfillment problem attributable to us requires the entire order to be returned, the refund will include the actual purchase price of the returned items after applicable discounts, applicable refundable taxes and the original standard shipping fee paid for that order. Reasonable return shipping costs caused by the confirmed issue will also be covered.
D. Confirmed Product or Fulfillment Problem — Partial Return
If only affected items are returned and you keep the remaining items, the refund will include the actual purchase price of the affected items after applicable discounts, plus applicable refundable taxes and reasonable return shipping costs caused by the confirmed issue.
The refundable portion of the original shipping fee will be calculated proportionally, based on the affected items' share of the original merchandise subtotal after discounts, and will not exceed the original shipping fee paid.
HOW THE PROPORTION IS CALCULATED
Affected items' discounted subtotal ÷ original order's discounted merchandise subtotal × original shipping fee
Example: If affected items account for 25% of the original discounted merchandise subtotal and the original shipping fee was $8, the proportional shipping refund would be $2.
IMPORTANT
These shipping-refund rules are subject to applicable consumer protection laws. Where the law requires a different refund amount or treatment of shipping charges, the legally required rule will apply.
06 / PARTIAL RETURN CALCULATIONS
How We Calculate a Partial Refund
When only selected items are returned, we calculate the refund using the actual amount paid for those items rather than their undiscounted list prices.
The calculation takes into account:
- The actual purchase price of each returned item.
- Any applicable order-level or item-level discounts allocated to the returned items.
- Applicable taxes that are refundable for the returned items.
- The original shipping-fee rules set out in Section 05.
- Any applicable statutory refund requirements.
Items retained by the customer are not included in the merchandise refund. If a promotional discount depended on purchasing multiple items, the refund will reflect the discount applicable to the items retained and returned under the original offer terms.
07 / RETURN INSPECTION
What Happens After Your Return Arrives?
After the returned merchandise arrives at the designated return facility, the item may be inspected to confirm its condition, included components and compliance with the applicable return requirements.
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Return Received
The returned item reaches the designated facility.
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Condition Reviewed
The item and applicable return details are checked.
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Refund Processed
An eligible refund is sent to the original payment method.
08 / REFUND TIMELINE
When Will Your Refund Arrive?
STANDARD REFUND PROCESSING
5–10 Business Days
This processing period generally begins after an approved returned item has been received and inspected.
Approved refunds are issued to the original payment method where applicable. Your bank, card issuer or payment provider may require additional time before the funds appear in your account. The time needed for that final posting is outside our direct control.
09 / DAMAGED OR INCORRECT ORDERS
If Something Is Wrong with Your Order
If an item arrives damaged, defective, incorrect, incomplete or materially different from its product description, contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the problem and the affected item.
- Clear photographs or videos where relevant.
We will review the available information and offer an appropriate remedy, which may include a replacement, refund, return arrangement or other applicable solution. For a confirmed issue attributable to the product or fulfillment process, we will not require you to bear reasonable additional costs caused by that error.
10 / ORDER CANCELLATIONS
Can You Cancel an Order?
Send cancellation requests to customer support as promptly as possible, preferably before fulfillment begins.
We will make a reasonable effort to process eligible requests received before fulfillment starts. Cancellation cannot be guaranteed once fulfillment or shipment has begun.
No cancellation fee is charged for an order successfully canceled before fulfillment. If cancellation is no longer possible, the applicable return rules may be available after delivery, subject to the terms of this policy and applicable law.
NEED RETURN ASSISTANCE?
Let's Find the Right Solution
Whether you need to arrange a return, report a product issue or ask about a refund, our customer support team is available to help.
Email Customer Supportservice@verunali.com
Phone: +86 175 2025 5060
Please include your order number when contacting us about an existing purchase.