Who operates verunali™?

verunali™ is owned and operated by Guangzhou Faku Trading Co., Ltd., which operates the verunali.com online store.

What can I find at verunali™?

Our store focuses on leatherworking tools and practical accessories for leathercraft projects. Product descriptions provide relevant information to help you understand each item's intended use and available specifications before purchasing.

How long does order processing take?

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional events or periods of unusually high order volume, processing may take up to 5 business days.

How long does standard shipping to the United States take?

For supported U.S. destinations, estimated carrier transit generally takes 10–15 business days after dispatch. This estimate covers transit after shipment, not the order processing period. Actual delivery may vary according to the destination, carrier operations and other transit conditions.

How much will shipping cost?

Available shipping methods and applicable charges are calculated and displayed at checkout before you submit payment. Please review the shipping option and total shown for your order before completing your purchase.

Where are orders shipped from?

Depending on inventory availability, product location and destination, orders may be fulfilled through our facilities or designated fulfillment partners. The fulfillment location may vary from one order to another.

Will I receive tracking details?

Once your order has been dispatched and tracking information becomes available, shipping or tracking details will normally be sent to the email address provided at checkout. Please check your inbox and spam or junk folder if you cannot find the notification.

What if my tracking information stops updating?

Carrier scans may not appear continuously while a parcel is moving between facilities or in transit. If your tracking status remains unchanged and you are concerned about the shipment, email service@verunali.com with your order number so our team can review the available shipment information.

What should I do if tracking says “Delivered” but I cannot find my package?

First, check the usual delivery area, mailbox, porch, parcel room or other designated drop-off location. You may also wish to check with household members, neighbors or the property manager where appropriate. If the package is still missing, contact us with your order number. A “Delivered” tracking status does not automatically prevent us from reviewing your delivery concern.

What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery. Returns remain subject to the applicable Return & Refund Policy and approval process.

How do I request a return?

Contact service@verunali.com before sending merchandise back. Please provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs or videos, where relevant

Our customer service team will review your request and provide the next steps if the return is eligible.

Where should I send my return?

Please do not automatically send returned merchandise to the company's registered business address. Once an eligible return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and instructions. Please wait for those instructions before shipping your item.

Who pays for return shipping?

Responsibility for return shipping depends on the reason for the return:

• Preference-based returns: Customers are generally responsible for the cost of return shipping.
• Confirmed product or fulfillment problems attributable to us: We will provide an appropriate solution without requiring the customer to bear additional costs caused by our error.

For the treatment of original shipping charges and any applicable refund adjustments, please refer to the full Return & Refund Policy.

How long does an approved refund take?

After an approved returned item has been received and inspected, refund processing generally takes 5–10 business days. Your bank, card issuer or payment provider may need additional time for the funds to appear in your account. The time needed for the funds to post may therefore differ from our processing timeframe.

Can I cancel an order after placing it?

Please contact us as promptly as possible if you need to cancel an order. Cancellation may be possible before fulfillment begins, but it cannot be guaranteed once fulfillment or shipment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

What if my item arrives damaged, defective or incorrect?

Contact service@verunali.com with your order number, a description of the problem and supporting photographs or videos where appropriate. We will review the circumstances and provide a reasonable solution, which may include a replacement, refund, return arrangement or another applicable resolution.

Our customer care team can assist with product questions, orders, shipping, tracking, returns, refunds, payments and other store-related matters.

EMAIL

service@verunali.com

PHONE

+86 175 2025 5060

CUSTOMER SERVICE HOURS

Monday–Friday
9:00 AM–6:00 PM PST

When contacting us about an existing order, please include your order number and the email address used at checkout where appropriate. This helps us identify your purchase and review your request.